Entrepreneurs are apprehensive of implementing the online appointment system for various reasons. Such fears include that the applications are not easy to use and customers will fail to turn up after booking by themselves. However, you need not worry as a majority of these concerns are simply myths. This article debunks some of the most common myths associated with online appointment system.
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Myth 1: Online appointment means that the entrepreneur will have lesser control on their schedule
On the contrary, online appointment gives you greater control on your schedule and also reduces the efforts needed to organize those appointments. For instance, if you own a salon and have hired 2 staffs and do not work full-time, this information can be easily included in your schedule so that customers can find out the available time slots.
It eliminates the requirement for an entrepreneur to spend many hours tweaking the appointments so that all the customers get the slot they are looking for. As it will be an automated system, a notification will be sent to the customers when a slot they want to reserve is already booked. Thus, you can save the time spent on a lengthy phone call and use that time to do more important tasks.
Myth 2: Online appointment is not suitable for the demography of the customer
It is a complete misconception as about 2.3 billion people from all over the world use smartphones today. As the same set of people are using these phone for accessing social media an online banking, scheduling appointment online will be a child’s play altogether in case the layout of the online scheduler you are using is intuitive and straightforward.
Additionally, 20% of the above members are more than 55-year-old. Thus, age is definitely not an important factor for one’s ability to book appointments online.
Myth 3: Booking online does not offer the same superior quality of customer service since there is a less personal touch
With the growing popularity of online booking, a larger population of customers would be looking for more choices. It is not a big concern simply because a customer is not interacting with a customer service representative. In fact, several of them would rather like to enjoy the flexibility of booking whenever they want to from any device of their choice.
Online appointment system can add its personal touch by sending confirmations electronically. The confirmation automatically shares the details of the appointment with the customers.